Your account
Delete your Voznet account
You can delete your account and your data whenever you want. We process it within 7 business days at most.
From the Voznet app
Open the app, go to your Profile (your photo at the top left) and tap Delete my account. Confirm and you're done.
On WhatsApp
Message us at +56 55 253 9432 with the text "Delete my account" and your Voznet number. We'll ask you to confirm that you're the account holder.
Message us on WhatsAppWhat we delete
- Your first and last name.
- Your email address.
- Your region, commune or city.
- Your sign-in data: the account is deactivated, it can no longer be used to sign in or make calls, and your phone's notification ID is deleted.
What we keep
- Records of payments and top-ups, and records of calls (number called, date, duration and cost), because the law requires us to keep them.
- Support conversations, for up to 2 years after the last one, in case there is a pending complaint.
- All of this is locked and used only for those purposes, for the period required by tax and consumer laws (up to 6 years). After that, we delete it.
Before you delete your account: any remaining balance is non-refundable and will be lost when the account is closed. If you only want to remove the app's data from your phone, just sign out or uninstall the app.
Voznet is a service of CALLPCS E.I.R.L., RUT 76.162.461-K. More details in our Privacy policy.
Questions before deleting your account?
Our team answers on WhatsApp at +56 55 253 9432 during business hours.